OPERATOR INFORMATION

E-shop https://www.crystals.co.uk (hereinafter referred to as the e-shop) is operated by Silver Dream, UAB (hereinafter referred to as we), reg. No. 135792314, reg. address - Kęstučio a. 2-3, 20130 Ukmergė, Lithuania, which controls the handling of e-shop customers (hereinafter referred to as you) personal data and assumes legal responsibility for its storage and usage, whether electronically or in manual files.

Contact Details:
Silver Dream, UAB
Deltuvos g. 39R,
20126 Ukmerge, Lithuania
VAT: LT100003716818
Email: [email protected]
Tel: +370 645 02790

WHY PRIVACY POLICY IS IMPORTANT

The purpose of this Privacy Policy is to inform you about what information is collected, the methods of collection, and the purposes of use. It also indicates your rights and possible choices related to the collection, processing, usage, and storage of your data.

By filling out a registration form or making a purchase on our e-shop you indicate that you have been informed of and agree to the terms outlined in this Privacy Policy. Registration or guest purchases are not permitted without confirming acknowledgment and agreement with this policy. Your decision to register or make a purchase implies consent to the collection, processing, and sharing of your information as outlined in this Privacy Policy and for the purposes, means, and procedures provided by the legal acts of the Republic of Lithuania and the European Union.

WHY YOUR PERSONAL DATA IS NEEDED (LEGAL JUSTIFICATION)

Your personal data is necessary for us to fulfill our contractual obligations (prepare and deliver your orders). Also, for tax administration, company performance analysis, and direct marketing purposes.

WHAT PERSONAL DATA WE COLLECT

We collect only essential information needed for the purposes of concluding and executing sales contracts and tax administration:
• Name and surname
• Billing and shipping address
• Contact information (email address and phone number)
• Password (for account registration)
• Company details, if applicable

Full responsibility for the correctness of the provided data rests with the customer, who himself provides all the information during the order submission or account registration.
Your purchase history is collected in accordance with the procedures established by the legislation of the Republic of Lithuania and the European Union. This information is used for analyzing the efficiency of the company's activities, performing product demand analysis, and providing you with relevant news and offers (for direct marketing purposes).
Your payment information is securely processed by the payment operator, and we do not have any access to it.

THIRD PARTY SERVICES AND YOUR PERSONAL DATA

In order to deliver your orders, we need to share necessary information with third parties - delivery companies:
• Lithuanian Post AB
• DPD Lithuania (Geopost)
• "Omniva LT" Ltd. (OMNIVA Group)
• United Parcel Service, Inc (UPS)
• DHL Group

We only share information with these companies that is necessary for the smooth delivery of your order.

WHY COOKIES ARE USED

Our e-shop recognizes returning users by using cookies. Therefore, cookies personalize your visits to meet your individual preferences, such as saving items added to the cart or wish list, account preferences, login information, and more. In short, cookies help us provide you with the best and most convenient e-shop experience.
You can manage cookies through your internet browser settings, however, changes to cookies may affect the smooth operation of the features mentioned above.

YOUR RIGHTS

You have the right to:
• Be informed about what personal data we collect and why;
• Be promptly notified of any data breaches concerning your personal information;
• Add or update information to your account as needed;
• Unsubscribe from promotional communications at any time;
• Request the deletion of your personal account.

FINAL PROVISIONS

This Privacy Policy came into effect in May 2018, with the last changes made in July 2024.

The Privacy Policy is regularly reviewed to ensure compliance with privacy and data protection laws. Any changes made will be posted on this page. Continued use of our e-shop signifies your agreement with the terms outlined in this Privacy Policy.
If you have any questions, comments, or requests associated with the Privacy Policy, please contact us at [email protected].
If you believe we have breached data protection laws, you have the right to contact the State Data Protection Inspectorate:

State Data Protection Inspectorate
L. Sapiegos str. 17, LT-10312 Vilnius
Phones: +370 5 271 2804 / 279 1445
Fax +370 261 9494
E-mail: [email protected]
Consultations by phone +370 5 212 7532
Website: https://vdai.lrv.lt/en/

All disputes that arise are resolved by mutual agreement. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania and the European Union.