Can I change my order?
You may change your order, however, it all depends on current order status and the items to be changed (price and quantity), so please contact our Customer Support Team as soon as you decide to make changes to your order to find out if it's still possible.
Can I cancel my order?
There are varying time limits in which you can cancel your order dependent on which delivery option you've chosen. Please contact our Customer Support Team as soon as you decide to cancel your order to find out if it’s still possible. However, if it turns out that your order is dispatched already and cancelation is not possible, then such orders could be returned back to us. More about returns here
Can I make additions to my order after completing checkout?
No, unfortunately you cannot. If you'd like to buy new items, you'll need to place a new order. However, if your first order is still not shipped then additional order can be shipped together in same parcel without additional shipping charges. To find out if there is still time for additional order to be placed, please contact us immediately.
Can I return my order?
Yes, we accept returns. However, there are certain terms and requirements for that. Please check our returns policy here
What do I do if there is a problem with my order: issues making payment, wrong VAT calculation, wrong billing/shipping address etc.?
We have a friendly and knowledgeable team on hand to help with any order queries, so please drop us an email [email protected]
and we'll do everything we can to sort things out.
What do I do if I haven’t received my order within recommended delivery time?
First of all, we recommend checking tracking details to see, if your order was not attempted to be delivered at some point without your notice. If so, then please contact your local post office to agree on redelivery (if it’s possible in your country) or pick up of your parcel.
Secondly, if non above is applicable, then please contact us and we will agree on solution.
What do I do if I receive a faulty item in my order?
As soon as you discover a faulty item, please contact our Customer Support team with:
• The order number
• The faulty item's name and SKU code
• A description of the fault, including pictures.
We will get back to you as soon as we can and offer solution.
What do I do if ordered item is missing from my order?
Please contact our Customer Support team with the order number and the missing item's name and SKU code. We will get back to you as soon as we can.
What do I do if I received incorrect item in my order?
Please contact our Customer Support team with the order number and incorrectly received item's description. In most cases including pictures would be very helpful. We will get back to you as soon as we can.