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Welcome to Crystal Idea!

Terms & conditions

How to order

1. Select the goods and the quantity you require and click "Add to Cart";
2. Review your shopping cart making sure all specifications such as size and colour fit your requirements, then click "Checkout". You will be able to enter voucher code just before confirming your order
3. You can make checkout as guest or login to your account. If you are a new user you will need to enter an email address, choose a password and enter your personal details. You must keep your password confidential as your email address and password allow access to your account; Once you have set up an account, you will be directed to the shipping confirmation page where you may select the type of delivery, and vary delivery and/or billing addresses.
4. You will then proceed to the secure payment page where you may select the payment type and complete your order. Following submission of your order we will send you an automated order acknowledgement to the email address provided.
When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order - this email will only be an acknowledgement and will not constitute acceptance of your order. We will confirm acceptance to you by confirming that your order has been dispatched.
If we cannot accept your order we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

Our goods and pricing liability

A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all Lithuania taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on our Website is incorrect for any reason, we will email you to inform you that we have not accepted your order, and we will give you the option of reconfirming your order at the correct price or cancelling it.

Methods of payments

The methods of payments available depends on the buyer's billing address.
The buyers from any country in the world can pay using PayPal system. Also, we accept direct bank transfer in such currencies: EUR, USD, GBP.
Additionally, the buyers residing in Germany, UK, Austria, Belgium, Netherlands, Poland, Latvia, Estonia and Lithuania can make payments using electronic banking systems of the most popular banks in their country.
Credit and debit cards - we accept most credit and debit cards including Visa, MasterCard, American Express.
We will send an email message to you confirming the payment received.

Delivery

We offer delivery services to any country in the world.
The goods are dispatched within one business day after we receive the payment and accept your order.
The orders, which contain items, dispatched within 2 working days for particular reasons, will be shipped within 2 business days of receiving the payment.
We will inform the buyers via email when we dispatch their parcels.
Please find more information about delivery here.

Returns policy

You may cancel your order any time within fifteen (15) days, beginning on the day after you received the goods. We will refund the price of the goods in full, but the delivery cost you paid will be refunded only in the case when you return defective or wrongly sent goods. You shall be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within ten (10) days of the day we receive the goods being returned.
To cancel an order, you must send us notification to our email. You must also return the goods to us as soon as possible. The goods do not need to be in their original packaging however in a sellable condition and not used, and should be returned at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed on our Website, please contact us by email. To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
You could present the request/complaint about the item or service from our internet shop by filling in application form in ODR platform here http://ec.europa.eu/odr/.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect we'll happily replace or refund the product.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in our Website are owned or licensed to Silver Dream UAB, or are used with permission from the owner. Our website is provided for use only for viewing by an end user. The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Data protection and privacy

Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.
During your visit to the Website we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily we do not have access to your financial information which is securely transferred directly to payment processing agents and who process it on our instructions.
When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by changing your choice in your account settings.
The Website can recognize past users by using cookies. Cookies personalize your visits to the Website to meet your individual preferences. When you supply your information with us, you accept the risks associated with the Internet and consent to our processing your information in accordance with this policy and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

Site usage and limitation of our liability

Silver Dream UAB, the operator of website, disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of our Website.
If we fail to comply with these Terms and Conditions, we shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. We will not be liable for losses that result from our failure to comply with these Terms and Conditions that fall into the following categories: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings or loss of data.
Nothing in these Terms and Conditions are intended to affect your statutory rights.

Changes of these terms and conditions

We reserve the right to revise and amend these Terms and Conditions from time to time. You will be subject to the Terms and Conditions that are in force at the time that you order goods from us unless any change to these Terms and Conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you.